Customer Service

You have an appointment at 12pm you arrived on time and made them aware of your presence.  You understand that the officer that arranged the appointment is caught up with another customer.  So you walk around and inspect their displays and stood around a bit more.

You saw 4 others inside the office just chain wagging not doing anything.   Then you stood some more for about 20 minutes then sit your car for about 10 then decided to just drive off.

All up you were waiting 30 minutes,  then 10 minutes after you get home you get a call would you go back?  I didn't go back, to start with somebody else in the household drive off in my car.  Maybe another day I might go back if I get desperate for their goods.  But I doubt it I've seen better and better customer service that won't ignore you for 30 minutes.  Then another call after , offering to drop the goods in my house to test it? Hmmmm ... I said thanks, but no thanks, it has already dampen my enthusiasm.

Now I know how our customers feel.

We better work on our customer service. Because, the most important person in our business are the Customers.  After all without them we won't have a business .

Hobby vs Business

It's none of your hobby I mean business , I feel like saying to madam no 2.  

I was talking to her about starting a small hobby that involves fashion and girly things.  I consider myself a simple woman, I stick to safe and classic styles. And I can live in jeans, cardis and heels and a good cut jacket is a must.   But I like collecting fashion for other women.

I get so excited choosing stuff for my friends and most of them like what I choose for them.  One friend said I got a good eye for detail.  Then I putt thinking cap on and thought ,  I'll start a hobby of buying stuff for my friends for a little profit.

Anyway, back to my conversation with madam* she insisted I should get an ABN .  I explained to her, no I don't as its only a hobby at this stage.  And I'm not conducting it in a business manner yet.